Acentra Solutions

Future Today: Unified Engagement Platform - Core Banking Orchestration

creating AI-powered experiences centered on contemporary digital cores. With Aacentra 360° solution package, you can effectively introduce cutting-edge banking products, strategically handle every customer interaction, and outperform the competition.

Using Acentra Solution Suite to Build a Sturdy and Expandable Banking Platform

Off-the-shelf core banking solutions are insufficient as competition gets fiercer, innovation happens quickly, and customer expectations rise. Pre-configured cores can be a great way to get started quickly, but they don’t give you the ability to create and launch new items that you need to stay competitive. Furthermore, in order to effectively integrate systems with a cloud-based core, many banks need consulting and systems integration services.

In addition to supporting the implementation of Thought Machine’s Vault Core, Acentra provides an extensive solution package that includes essential elements required to construct an expandable banking platform. Proactive customer care and the smooth introduction of new products are made possible by this solution. Lastly, they make great use of cloud-native technology to match the particular use case at hand.

Important Features

The “Composing Around the Core” methodology from Acentra combines the advantages of Thought Machine’s Vault Core with their own clever layered solutions to provide the best of both worlds. Acentra answer consists of several different parts.

File of Customer Information (CIF)

Establish a golden record for your customers that complements the product details provided by Vault Core and gain access to an extensive data model that includes both operational and analytical features. 

Unified Transaction Store with GenAI

Access a real-time streaming solution that uses machine learning and GenAI to analyze and categorize transactions as they emerge from Vault Core. Provide merchant name, category, and locational information to each transaction to contextualize it and add richness. This creates an extensive database that can drive creative solutions like recommendation engines and PFM.

Experience Engine in Real Time

Utilize the Customer Genome Model to fuel various use cases, such as Loyalty Calculation, Sales, Offers, Charges, and Fees, with a single platform by generating data-driven and hyper-personalized real-time suggestions.

Integrated Banking Practices

The solution is made up of several parts and is developed using the Appian low-code platform. These parts include:

  • A comprehensive overview utilizing several technologies that includes information on the client profile, product portfolio, leads, cases, next best actions, and deliverables.

  • Customer search functions that are easily accessible and may be filtered using a variety of criteria, including name, account number, phone number, email, and more

  • Widgets and dashboards based on roles are persona based.

  • Appian's workflow features and Vault Core APIs have been utilized to digitize over 25 procedures related to customer maintenance, account maintenance, cross-sell, upsell, and channel management.

  • Building new processes is done via a specialized self-service configuration page.

  • The industry-standard contact center platforms can be seamlessly integrated with the module thanks to Appian's comprehensive OOB integration capabilities.

Benefits

01

Quicker time to market

By seamlessly integrating a number of pre-built solutions with Vault Core, banks are able to maintain their competitive in the face of constantly shifting market needs. Moreover, our array of solutions guarantees compliance, security, and scalability.

02

Foundation for innovation

Banks can develop cutting-edge applications like Personal Finance Manager or Real Time Offers and their fulfillment on a solid foundation thanks to Acentra technologies like Transaction Categorization Engine and Real Time Experience Engine.

03

Optimization of costs

Our solution digitizes key customer service components, enabling banks to maintain cost-effectiveness with streamlined processes. Achieve efficiency and savings with leaner banking operations while enhancing satisfaction and operational agility.

04

Obtaining knowledge

Our solution digitizes key customer service components, enabling banks to maintain cost-effectiveness with streamlined processes. Achieve efficiency and savings with leaner banking operations while enhancing satisfaction and operational agility.